Terms & Conditions

These terms and conditions apply in all cases where Swedish or other applicable law does not prescribe terms that conflict with these purchase conditions.

 

Company information

EYP Group Sweden AB
Company registration number: 556677-3916
VAT number: SE556677391601

Address:
Box 7
243 21 Höör
Sweden

 

General information

melowe.se sells clothing online to private individuals in Sweden. To shop with us, you must be at least 18 years old and have a valid Swedish ID for parcel deliveries. If you are under 18, you must have consent from a legal guardian, who will also assist in collecting the package.

 

Orders

Orders are placed via our website, melowe.se. If you have any questions regarding how to place an order, you are welcome to contact our customer service.

By completing a purchase, you accept our terms and conditions and consent to your personal data being registered in our customer database. A purchase agreement is only confirmed once we have sent an order confirmation to the email address provided at checkout.

In the event of errors such as incorrect pricing, inventory discrepancies, delivery times, or product information/images, we reserve the right to correct such errors retrospectively. If you are not satisfied with the correction, you have the right to cancel your order free of charge.

Discount codes may only be used once per purchase and cannot be combined with other discount, compensation, or reimbursement codes.

All prices on the website are stated in Swedish kronor (SEK) and include VAT. We reserve the right to change prices on our products at any time.

 

Delivery & Shipping Costs

Shipping cost: We offer free shipping on all orders over €100. The shipping fee depends on the delivery country and will be calculated at checkout.

Melowe cannot guarantee delivery for items that were not in stock at the time the order was placed or for items that have already left our warehouse. This means that the total delivery time before the item reaches you may be longer than what is stated as normal for the selected shipping method if the carrier causes a delay.

 

Payment Options

- Klarna Checkout
After identification and risk assessment, Klarna Checkout will display the payment options available to you. Regardless of which payment option you choose, Klarna or one of Klarna’s partners handles the payment transaction, while the purchase of the product or service is made directly from the store. Any product- or service-related questions should therefore be directed to the store.

Payment options currently offered via Klarna Checkout may include invoice, account credit, card payment, or direct bank payment. Invoice is the default payment option.

- Klarna Faktura
When paying with Klarna Invoice, you shop safely and easily. You never need to enter your card details and always pay after receiving your goods.

• Always receive your item before paying

• Payment term: always 14 days

• No card details required

• Always 14 days right of withdrawal in accordance with distance selling legislation*

• Download your invoices from klarna.se

• Option to pay in installments

If payment is not made on time, a reminder fee of 50 SEK and default interest of 26.00% will be charged. A credit check is carried out at the time of purchase, which in some cases means that a credit report will be obtained. You will then receive a copy of the credit report by post. Personal data is handled in accordance with applicable legislation. Klarna processes personal data for customer analysis, identification, credit checks, and marketing. Personal identity numbers are used as customer numbers for customer management purposes.

Does not apply to all goods and services, such as flights, events, or custom-made products. 

- Klarna Account

A payment method for those who want to choose how much they pay each month. With Klarna Account, you always receive your goods before paying and collect all purchases on one account — even if you shop from multiple stores using Klarna Account. This means one invoice regardless of the number of purchases.

• Always receive your item before paying

• Pay from 50 SEK/month or 1/24 of the total amount

• No card details required

• All purchases gathered on one account and one invoice

• Shop now — pay at the end of the following month

• Invoice fee of 29 SEK, regardless of number of purchases

• You may repay the full amount at any time

Example: For a purchase of 10,000 SEK with Klarna Account basic terms, the setup fee is 0 SEK. The annual interest rate is 19.90%, corresponding to an effective interest rate of 29.22%. The total credit cost is 11,458 SEK. The number of installments is 12, with each installment amounting to 955 SEK. This example assumes repayment over one year.

A credit check is carried out at the time of purchase, which may result in a credit report being obtained. You will then receive a copy by post

 

Card Payment

Accepted cards on melowe.se are VISA and MasterCard. No additional fees apply. When paying, you enter your card number, expiry date, and the CVC code found on the back of your card. melowe.se uses 3D Secure, a security standard developed by VISA and MasterCard. Payments are processed via DIBS, which is PCI-certified and complies with international security standards. All transmitted information is encrypted, preventing unauthorized access to sensitive card data.

For smooth and secure handling of potential additional costs (e.g. optional add-ons requested later), your card details may be stored for this purpose. We do not have access to your card details, these are fully managed by PCI-certified DIBS. The total order amount is reserved immediately on your account but is only charged once the order has been delivered.

 

Discount Codes

By purchasing from us, you agree not to use or exploit discount codes or coupons obtained through channels other than our own website, our own marketing, or marketing conducted through our affiliate partners. You also agree not to exploit bugs or technical errors on our website for personal gain.

 

Sale/Offers

Sales apply while stocks last. Offers without a clearly stated end date apply while stocks last. Melowe reserves the right to sell out, which may result in partial deliveries. During major campaigns, inventory levels may not update fast enough; in such cases, Melowe reserves the right to cancel orders placed after stock has been depleted.

Delivery Terms

Delivery times are stated in each product’s information section. Delivery time for in-stock items is normally 3–5 business days.

Please note: During major campaigns and public holidays, delivery times may be longer than usual due to high volume at shipping carriers.

The delivery times shown on the website are preliminary. For more precise delivery times for specific products, please contact us at kontakt@melowe.se.

We do not assume financial responsibility for delays caused by the shipping carrier.

In the event of a delivery delay, you have the right to cancel your purchase free of charge if delivery exceeds the promised delivery time.

Delivery is made from our warehouse to the delivery address you specify. Items are delivered to a pickup point. Our carriers reserve the right to choose the shipping provider. It is the buyer’s responsibility to ensure that the delivery address is correct and that the buyer can be reached during delivery. Risk for the goods transfers to the buyer upon receipt.

The buyer is responsible for inspecting the package together with the carrier and noting any visible damage on the delivery note.

If you place an order but fail to collect your shipment before it is returned to us (parcels approx. 14 days, letters 14 days), we will charge an extra fee for handling.

You have a 30-day right of return in accordance with consumer protection laws. Please see our return policy for instructions.

Return Fee

We offer a 30-day return policy.

Return cost: The return fee depends on the delivery country.

To return an item, email kontakt@melowe.se with details of what you wish to return. Attach the return label included with your order and leave the package at your local pickup point. A return fee will be deducted from your refund.

Refunds are issued as soon as we have received and approved the return.

In the event of a dispute, we follow the decisions of the National Board for Consumer Disputes (ARN).

 

Delivery Damage

The buyer is responsible for inspecting the package together with the carrier and reporting any visible damage on the delivery documentation.

 

Delivery Obstructions

If delivery fails due to incorrect address or contact details provided by the customer (e.g. email or phone number for notifications), a fee will be charged. Please ensure all details are correct before completing your purchase. The recipient must be able to present valid identification when collecting the package.

If you schedule delivery with one of our carriers but are unable to receive the goods, you must notify the carrier as soon as possible to reschedule. Failure to do so may result in a delivery obstruction fee equivalent to the carrier’s charges.

 

Complaints & Claims

Private Customers
Claims must be reported within a reasonable time after the defect is discovered. If the warranty period has expired, the buyer must prove that the defect existed at the time of delivery. Under the Swedish Consumer Sales Act, you have a three-year right to file a complaint regarding original defects.

For more information, visit: http://www.konsumentverket.se/

Business Customers

Claims must be reported within a reasonable time after the defect is discovered. If the warranty period has expired, the buyer must prove that the defect existed at delivery. Under applicable commercial law, business customers generally have a two-year right to file a complaint regarding original defects.

In the event of a dispute, we follow the recommendations of ARN.

 

Force Majeure

If fulfillment of these terms or agreements is hindered or prevented by circumstances beyond our reasonable control and foresight, we shall be released from our obligations and from liability for damages (force majeure). Such events may include war, natural disasters, labor disputes, governmental decisions, supplier failures, or other unforeseeable circumstances beyond our control.

 

Reservation

We reserve the right for errors in product information, images, and videos on the website. We cannot guarantee that product images accurately represent the exact appearance or characteristics of the product.

 

Personal Data Processing

When using our website and services, we process your personal data in accordance with our Privacy Policy.

By registering and/or placing an order, you consent to us storing and using your information to fulfill and provide our services. Under GDPR, you have the right to request access to the information we have registered about you. If the information is incorrect or irrelevant, you may request correction or deletion by contacting kontakt@melowe.se.

Your information is used internally only and will never be sold or shared with third parties. Melowe may also use customer data to send marketing communications. You can unsubscribe from newsletters at any time via the link in the email.

 

ODR Governing Law & Disputes

These terms are governed by and interpreted in accordance with Swedish law, excluding conflict-of-law rules that would lead to the application of another jurisdiction’s law.

Complaints regarding Melowe’s services or products should be submitted to customer service.

If you are not satisfied with our handling of your case, you may contact your local consumer advisor or the National Board for Consumer Disputes (ARN) via https://www.arn.se/konsument/, +46 8 508 860 00, or arn@arn.se. We always follow ARN’s recommendations.

You may also submit complaints via the EU’s Online Dispute Resolution platform (ODR):
https://webgate.ec.europa.eu/odr/

 

Copyright

The content on https://melowe.se/ is protected under copyright law (§49 of the Swedish Copyright Act).